Shipping Policy and Procedure


Eddi's Wholesale will pay the freight on orders to main city centres that reach the required minimum. BC cities and other provinces have different minimum order amount. Orders that Eddi's pays freight on are charged a delivery fee.

Minimum Order Amounts for Prepaid Freight
BC Lower Mainland: $300
(please call for local delivery schedule)
Vancouver Island: $600
Sunshine Coast: $700
Okanagan: $800
Kootenays: $1000
100 Mile House: $1000
Williams Lake & Quesnel: $1000
Prince George: $1300
Alberta: $1300
Saskatchewan: $1500
Manitoba: $2200
Ontario: $2500

If your area is not listed or you are located in a remote area, please contact our office or your sales rep for a freight quote.

Please note: Minimum order amounts listed above are before taxes, fees and out of stock items.

Delivery Fees & Tailgate Fee
  • $5.00 delivery fee for all Lower Mainland Orders
  • $10.00 delivery fee for all orders Outside the Lower Mainland
  • $50.00 tailgate fee for outside lower mainland
    • Above fees will be applied to your invoice.

      Orders Below Minimum & Remote Locations

      For orders below the prepaid minimum or outside city centres, Eddi's can arrange freight and apply the cost to your invoice (prepay and charge). Orders can also be picked up, or you can arrange for your own freight company to pick up the order.

      To find out if Eddi's will prepay freight to your location, contact your sales rep or call our office.

      Please note: All orders must be $200 or more to be processed.

      Pick Up Orders

      Pick up orders must be a minimum of $200 and must be placed 24 hours before pick up. Orders can be picked up between 8:30am and 4:30pm. Please remember Eddi's does not have a showroom. Please view products on our website and call our office or your sales reps with questions.

      Bulk Products

      Soils, fertilizers, rock, bark, growing mediums and other large low value items will be processed higher than catalogue price when shipping outside of the BC lower mainland. The quantity ordered and shipping location will impact the price of the item. Some items such as wine barrels are FOB Eddi's Warehouse (customer pays freight). To confirm pricing on bulk items please contact our office or your sales rep.

      Damages

      While receiving your order, it is absolutely critical that the order is inspected for damage. Any damages MUST be noted on the waybill. Damages incurred during shipping which are not noted on the Waybill will NOT qualify for credit. Your invoice should be on the outside of the pallet. If you cannot see your invoice, the pallet has likely been tampered with or broken down by the freight company.